The challenge

GRAM has a technology that is new, innovative and technical, and that can help many customers who do not yet know it exists. We have a lot of product content (datasheets, manuals, guides, websites in five languages, sales pitches, support data) and nobody who owns it. R&D knows the product in depth, but is tied up with projects. Marketing knows how to communicate, but not the product in detail.

We need a person who understands our engineering well enough to find the value in it, and who then makes sure the market understands it too: distributors, integrators and end customers, online and in person.

This is a new role at GRAM, and there is no playbook to inherit. You will establish it. You will create a new way of managing product that makes our sales teams and our content stronger, and you will close the gap between R&D on one side and Sales and Marketing on the other.

R&D decides what is built and how. You decide how it is explained, documented, taught and communicated, and which customer problem each product solves. You report directly to the CEO.

About our product

We make scales, with mechanics, electronics and embedded software. On top of that sits a connectivity and software layer: communications, integration with customers' ERPs and systems, the Gram Control app and the Gram On-Cloud and On-Premise platforms. It is a technical product, but not an extremely complex one: you can master it, and you will need to.

What you will do

• Establish the role: define how product knowledge flows from R&D to Sales and Marketing, and set up the processes and routines that keep it working. Nobody has done this here before.

• Own product knowledge: be the reference for how each product works, what it does and who it is for. Hands on, not delegating.

• Own product content across every channel: datasheets, manuals, quick guides, catalogue and the content of all our websites. Always correct, up to date and easy to use.

• Build a single source of product content: manuals, guides and datasheets generated from the specifications in Odoo, which also feed the website and the AI-powered technical support knowledge base.

• Find the value: work out, with Sales and customers, which problems our technology solves, and document real use cases from real companies, in content that search engines and AI assistants can understand, so that customers who do not know us yet find us.

• Support every launch or new version: turn what comes out of R&D into material for Marketing, a pitch for Sales, specifications for Operations and content for the websites.

• Own distributor product training: build the technical training programme (webinars and videos) so distributors can provide first-line support. And be the technical reference for the sales team.

• Bring the voice of the market back to R&D: what salespeople, distributors, support and customers are saying.

Your first 12 months

Four concrete challenges:

• Create a single source of product content: manuals, guides and datasheets generated from the specifications in Odoo.

• Improve the usability of our manuals, so that customers and distributors find the answer they need quickly.

• Work with the Marketing team to document real use cases of our scales solving problems in real companies, in content that search engines and AI assistants can understand and cite, so that customers looking for these solutions find us first.

• Launch the distributor training programme.

You will work in five languages and several channels at once, with a system rather than by firefighting. Alongside all of this, you will define how the role itself works: how product knowledge reaches Sales and Marketing, and the routines that keep it current. The goal is simple: to be the best in our sector at communicating why our products are the better choice.

Who we are looking for

1. A technical background. Engineering (industrial, electronics, mechatronics, telecommunications or similar), or a track record that clearly shows the same way of thinking. You easily grasp the industrial side and, above all, the connectivity side: how an indicator communicates, how weight data reaches the customer's ERP, what an integrator needs.

2. You can explain a technical product. You turn a specification into something a salesperson, distributor or end customer understands, without losing rigour. You know how content works online: websites, documentation, training.

3. You find the value. You look at a feature and can say which customer problem it solves and why it matters.

4. You are organised and methodical. You run many pieces in parallel, in several languages, and everything adds up.

5. You use AI daily to draft, translate, prototype, generate material and analyse support data. And you know when to trust it and when to correct it.

6. Fluent English and Spanish. Catalan, French or German are a plus.

7. You do the work yourself. If you have managed people, it was a recent step in your career and you still work hands on.

We look for track records with substance: at least two years in one company, and progression within it. We value B2B, industrial, engineering or logistics experience. A startup plus an industrial or logistics company is the best combination. We sell a technical product to businesses, and backgrounds in consumer products are usually not the best fit. We care more about proof that you have done this work well than about a certificate.

What we offer

• A direct line to the CEO, real autonomy and visible impact from the first month.

• A company that works with AI by default, not as an experiment.

• Hybrid working in L'Hospitalet de Llobregat (Barcelona).

• Competitive salary

If you come from a large, hierarchical company and want autonomy and impact, you will find it here. If you need several sign-offs to move, this is not the place for you.

About GRAM

We have made industrial weighing solutions since 1993. We are 50 to 60 people in L'Hospitalet de Llobregat, with around €8m in turnover and a strong presence in the EU. We sell through distributors, OEMs and integrators, and directly through our own webshops in five countries. We have subsidiaries in Germany, France and the UK, and work in five languages. We want to be the weighing manufacturer that works with AI by default.